Refund policy

You can exchange or return a product within 7 days of delivery, provided it is in its original condition. We cover the full cost for faulty or wrong items, and all our products carry a one-month warranty against manufacturing defects.

Exchange and return conditions

  1. Request within 7 days of receiving your order.
  2. The product is unused, with no scratches or damage.
  3. It is in its original packaging with all accessories.
  4. Include your order number with the request.

Not eligible for exchange or return

  • Used products, or products damaged by misuse or incorrect fitting.
  • Screen protectors once the pack has been opened or fitted.
  • Products altered at the customer's request, such as shortening a band or removing links.
  • Products received more than 7 days ago.

If you chose the wrong size for your watch, we'll exchange it for another size within the period, as long as it hasn't been used.

Faulty or wrong products

  • If you receive a faulty item or one that differs from your order, tell us within 48 hours of delivery with clear photos.
  • In that case we cover all shipping costs and replace the item or give a full refund, as you prefer.
  • Your rights under Qatar's Consumer Protection Law regarding defects remain protected in all cases.

Manufacturing defect warranty (one month)

All our products are guaranteed against manufacturing defects for one month (30 days) from delivery.

  • Covered: material or manufacturing defects that appear with normal use, such as split stitching, a failed clasp or buckle, a broken elastic thread or a charger that stops working.
  • Not covered: scratches and normal wear, or damage caused by misuse, drops or modifications.
  • When a defect is confirmed: we replace the product with the same model, or a similar one if it's sold out, or refund you if a replacement isn't possible, and we cover shipping.
  • To claim: contact us with your order number and photos or a video showing the defect.

How to request

  1. Contact us on WhatsApp +974 3123 1737 or at qbandqatar@gmail.com with your order number, the reason and photos of the product.
  2. We reply within 24 hours with approval and return instructions.
  3. Once we receive and inspect the product, we exchange it or refund you.

Refunds and shipping costs

  • Refunds go to the original payment method within 7 to 14 business days of receiving the product. Cash on delivery orders are refunded by bank transfer.
  • For returns not caused by a defect, the customer pays the return shipping and the original delivery fee is not refunded.
  • For exchanges not caused by a defect, the customer pays delivery of the replacement.
  • If an order got free delivery and falls below QAR 100 after a partial return, the delivery fee (QAR 15) is deducted from the refund.